WordPress support

Our WordPress support takes the stress out of managing your website. Support, website monitoring, emergency response, proactive maintenance – all included to ensure peace of mind.

Need help?

Help when you need it

Technology is constantly evolving and cyber threats ever increasing. Data security has never been more important. Our proactive platform maintenance keeps the lights on, giving you peace of mind. We ensure that your site is kept secure and up to date, actively monitoring uptime and performance and regularly scanning for vulnerabilities.

Proactive maintenance

With so many moving parts, integrations, Google updates, changes to legislation, and a need to respond to industry events, we’re at the end of the phone as a safe pair of hands to support you when you need it. Our reactive support gives you day-to-day help, quick changes, and urgent responses in emergencies.

Ask us about support

“Our values aligned from the first meeting and since then they have continued to overdeliver with their service, commitment, intelligence and responsiveness.”

Marketing Director – Vita Student

All-inclusive

From a forgotten password to a broken payment gateway we’re on hand. Our support service provides fixed monthly retained resource for minor changes, WordPress core updates, plugin updates, server compatibility updates, uptime monitoring, disaster recovery, telephone support and training, bug fixing, content entry and CMS changes.

Backed by an SLA

Our WordPress support and emergency response are all backed by our punchy SLA. Our critical support extends outside of the ordinary 9-to-5 and we have 24/7 options available through our partner Just After Midnight.

Questions about support

We offer a number of different packages of support.
We'll keep your site plugins and core WordPress framework up to date.
We have a service-level agreement (SLA) included with our retainers. This guarantees we'll respond to urgent enquiries and offer a solution within a defined time-frame. For more information on our SLAs, contact us about WordPress support.
We offer support out of hours in addition to our standard SLA. Contact us for more information.
Within your support package you have access to all the expertise in our team. This could include minor changes, core updates, plugin updates, performance optimisation, uptime monitoring, disaster recovery, telephone support and training, bug fixing, content entry and CMS changes.